Privacy Policy


Thank you for visiting This policy explains what information we collect when you visit the website, why it is collected and how it is used. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously and we never sell or pass on any customer or visitor information.


Through the website,, we buy, sell, repair and restore vintage writing instruments. We use email as a primary tool for communication with our customers and visitors with telephone and social media as secondary options.


We may change this Privacy Policy at any time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy.

Questions & Concerns

If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by postal mail or email at:

Vintage Fountain Pens Ltd.
Cliff Road
East Yorkshire
HU18 1JW
United Kingdom

Telephone: 01964 534511
Email: [email protected]

Information We Collect

  • Information you voluntarily provide to us: When you sign up for an account, send us an email or request to be placed on our mailing list or communicate with us in any way, you are voluntarily giving us information that we collect. That information includes your name, physical address, email address, IP address and phone number. By giving us this information, you consent to this information being collected, used, disclosed as described in this Privacy Policy.
  • Information we collect automatically: When you sign up for an account or browse the Website, we may collect information about your visit to our Websites, your usage of the shopping cart and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our Website. We may collect this information as a part of log files as well as through the use of cookies.
  • Email information: When you send us an email using the Contact Us facility we will record and collect your email address.
  • Web beacons: We use Mailchimp to manage the distribution of our Newsletter to our subscribers. Mailchimp uses web beacons to record information such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features. Mailchimp has its own Privacy Policy which can be seen here 
  • Payment Information: Website Payments are handled by Paypal and Vintage Fountain Pens has no access to this information. Credit or Debit card information taken over the telephone is submitted directly to the Paypal Virtual Terminal and is not recorded anywhere else. Paypal's Privacy Policy can be viewed here.


Use and Disclosure of Personal Information

We may use and disclose Personal Information only for the following purposes:

  • To provide email information to Mailchimp for the purposes of distributing the Newsletter. Newsletter emails are only provided when a user requests to be added to the list.
  • To contact you directly relating to sales, orders, repairs or restorations. This may include order confirmation and despatch information or notification that a repair or restoration is complete and ready to return.
  • To communicate with our Members about their account and provide customer support. 
  • To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.

We will retain Personal Information we process on behalf of our Members for as long as needed to provide our Services or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.

Public Information and Third Party Websites

Social media platforms and widgets. Our Websites include social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook and Twitter. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Safeguarding Your Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.


We will give any customer or visitor access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us via email or post.

Updated 23rd April 2020